a full description (pictures if available) of your problem, and
Proof of Purchase
We have found that user error is often the cause of a product not functioning correctly, and a quick phone call is all that is needed to find a solution.
If we have confirmed that the product appears to be faulty and covered by the Extreme Lights Product Warranty:
Return the entire contents of the product to us, with the proof of purchase. You are responsible for the cost of returning the product to us.
Extreme Lights will evaluate the product upon receipt.
If it is found to be faulty, we will repair or replace the product. We will send you the unit at our expense. If we do not carry stock of the product, we will credit or refund you, at our discretion.
If it is found to be in good working order, we will return your product to you, at your expense.
2. Extreme Lights Product Warranty
Our products are warranted for different periods. Either 3, 12, or 60 months. Refer to the specific product for the warranty provided.
We warrant for a specific period* from purchase date and only to the original retail buyer (Buyer) that our products (Products) are free from defects in material and workmanship. If Buyer discovers a covered defect, Buyer should return the Product to the place of purchase. The Product will be repaired or replaced at our discretion. If we cannot repair or replace the unit, we will credit or refund you. That is the extent of our liability under this Warranty and, upon expiration of the applicable warranty period, all such liability shall terminate. We reserve the right to require proof of purchase for all warranty claims.
We do not warrant Products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence (eg pulling your light or battery on its cable), damage (dropping your Product), or if the Product is used for a purpose for which it was not designed. Except for expressly stated in this Warranty, we shall not be liable for direct, indirect, incidental, or other types of damages arising out of, or resulting from the use of Product. This Warranty is in lieu of all other warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose.
*Refer to the specific product for the Warranty Period
3. Charges and refunds policy
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with the product, we are entitled to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
Note that we only refund to the payment method that you orginally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or Cash will be refunded to your nominated bank account.
We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.
Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to:
your name and surname;
your email address;
your physical address;
your mobile number; and
your date of birth.
Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
We will not, without your express consent:
use your personal information for any purpose other than as set out below:
in relation to the ordering, sale and delivery of Goods;
to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us);
to inform you of new features, special offers and promotional competitions offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us); and
to improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website; or
disclose your personal information to any third party other than as set out below:
to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions;
to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit;
to our suppliers in order for them to liaise directly with you regarding any faulty Goods you have purchased which requires their involvement; and
to any Third Party Seller for purposes of sending you an invoice for any Goods purchased from such Third Party Seller, which disclosed information will be limited to your email address (refer to clause 13 above).
We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Extreme Lights is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.
treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
provide you with access to your personal information to view and/or update personal details;
promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.
We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
Extreme Lights undertakes never to sell or make your personal information available to any third party other than as provided for in this policy.
Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
The equipment itself can be dangerous if used without proper consideration. Exposing it to heat, damage or using it for extended periods of time may cause it to explode. It is the responsibility of the user to make sure that it is used in a safe way.
Extreme Lights or any person working with or for Extreme Lights cannot be held liable for any injury or damage caused by the improper or irresponsible use of the equipment.
Search for the product by typing in the product name in the search box. If you do not know the name, search the product categories for the desired product. Click on the product name, to view more information on the product.
2. Add to Cart
Found the products you’d liket to buy? Click on “Add to cart”. Once you’ve added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking View Cart.
3. Check Out
To enter checkout, click on Proceed to Checkout.
Your product list will appear. Confirm that the products and numbers are correct. Select the products you wish to buy and click on the check-out button on the bottom right of the page.
You will now be prompted to log in or register
Type in a discount Coupon Code, if you have one.
Select your delivery method and click on the continue button on the bottom right
Select your delivery address or create a new delivery address.
Select your payment method, and click on Place Order on the bottom right of the page
Click on Proceed if you are ready to complete the payment process.
A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are correct.
Didn’t find what you were looking for? Contact us.Contact