Ordering with us
Placing an order with us is easy. Here are some steps to help make the process easier for you.
How to Shop:
Step 1. Find the products you’d like to buy
Search for the product by typing in the product name in the search box. If you do not know the name, search the product categories for the desired product. Click on the product name, to view more information on the product.
Step 2. Add to Cart
Found the products you’d like to buy? Click on “Add to cart”. Once you’ve added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the cart icon on the top right.
Step 3. Check Out
- To enter checkout, click on Proceed to Checkout.
- Your product list will appear. Confirm that the products and numbers are correct. Select the products you wish to buy and click on the check-out button on the bottom right of the page.
- You will now be prompted to log in or register
- Type in a discount Coupon Code, if you have one.
- Select your delivery method and click on the continue button on the bottom right
- Select your delivery address or create a new delivery address.
- Select your payment method, and click on Place Order on the bottom right of the page
- Click on Proceed if you are ready to complete the payment process.
- A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are correct.
Frequently asked questions:
1. Can I order telephonically or by email?
Yes, you can order by telephone or email. Our friendly staff will gladly assist you to determine which product will satisfy your need the most. They can also process your order, and email you an invoice.
2. Can I order online and collect from you?
When you order you can select 'Collection from our Offices' as your shipping method. Once we’ve received your payment, your order will be packed and ready for collection from our offices. We'll send you an email to let you know that your order is ready to be picked up.
Contact us for our office hours and address.
3. How can I pay for my order?
Our website accepts the following credit and cheque cards.
All our card payments are 3D Secure. Unfortunately we cannot process a card transaction via telephone. We do this to protect our customers – and ourselves – from fraudulent transactions.
We do have a card machine at the office where you can swipe your card to pay for your goods.
EFT – Electronic Funds Transfer
You can select 'EFT' during the checkout process to make a payment directly to our bank account. When making your payment directly into our bank account please use your Order number as the payment reference. Your order will not be shipped until the funds have cleared in our account. This may take up to 3 working days
Our Bank Details
- ACCOUNT NAME: Good Hope Imports (Pty) Ltd
- BANK NAME: Investec
- BANK CODE: 580105
- ACCOUNT NUMBER: 10011 880 484
4. Coupon/Discount codes
To use a discount coupon, do the following:
- Add the items you’d like to purchase to your cart.
- When you checkout, you can enter your Coupon Code in the relevant box. This will apply the discount amount or percentage to your cart value.